Politique d’expédition
Shipping Policy – HAIRZEN.CO
This Shipping Policy applies to all orders placed on HAIRZEN.CO, operated by LOMINA LTD.
Order Processing
Orders are processed within 1–4 business days.
Once your order has been shipped, you will receive a shipping confirmation email within 24–72 hours, including tracking details where available.
Please note that processing times do not include delivery time.
Local Delivery & Coverage
At this time, we offer shipping only within our operating country / region.
Store Pickup
Coming soon.
Local pickup from a designated pickup point near your address will be available in the future.
More details will be announced once this service is live.
Shipping Method & Costs
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Orders are typically shipped within 2–4 business days via local postal or courier services
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Standard shipping is free for all eligible local orders
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Express shipping (DHL) may be available upon request for an additional fee
Shipping availability and carriers may vary depending on location.
Domestic Shipping Rates & Estimates
Currently, we offer local shipping only, with a flat-rate free delivery.
No additional national or regional shipping charges apply at this time.
International Shipping
We do not offer international shipping at this moment.
This policy will be updated once international delivery becomes available.
Returns, Refunds & Exchanges
For detailed information regarding returns, refunds, and exchanges, please refer to our Return & Refund Policy.
Key points:
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Returns are accepted only if the item is unused and in original condition
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Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
Damaged Orders
If your order arrives damaged or defective, please contact us as soon as possible at:
Include:
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Your order number
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Clear photos showing the condition of the item and packaging
Each case is reviewed individually, and we will work with you to find a fair and satisfactory solution.